Terms & Conditions
Obra Margo | Polymer Clay Accessories
Product Information
1. All items sold on our shop are manually sculpted and handmade using polymer clay, which means each product is unique. Please note that slight variations in color, shape, and size may occur due to the handmade nature of the products.2. Product Descriptions: We strive to provide accurate descriptions and images of our products. However, colors and appearance may vary due to monitor settings, lighting conditions, and the handmade nature of the items.3. Customization: We offer customized items upon request. Please contact us through Instagram for any custom orders. Custom items may take longer to produce and deliver.
Pricing and Payment
1. Pricing: All prices listed are subject to change without notice. We aim to provide affordable pricing for high-quality handmade products.2. Payment Methods: We accept payments through GCash, Maya, and PayPal. A down payment is required before the order is processed and shipped.
Shipping and Delivery
1. Processing Time: All orders are processed within 2-3 weeks. Custom orders may take longer as it require more attention to detail and more preparation time.2. Shipping Rates: Shipping fees are calculated at checkout based on the destination and size of the order. We ship nationwide.3. Shipping Times: Delivery times vary depending on the shipping method selected and destination. We are not responsible for delays caused by shipping carriers.4. Order Tracking: Once your order has been shipped, you will receive a tracking number to monitor the progress of your package.
Returns and Exchanges
1. Return Policy: Due to the handmade nature of our products, we do not accept returns unless the item is defective or damaged upon arrival. If you receive a damaged item, please contact us within 48 hours of receiving your order with a photo of the damaged product.2. Exchanges: We do not offer exchanges for items that do not meet your expectations. Please review product details carefully before placing an order.3. Refunds: Refunds are only available for defective or damaged items. If a refund is granted, it will be processed to your original payment method within 2 business days.
Customer Responsibilities
1. Accuracy of Information: You agree to provide accurate and up-to-date information when placing an order, including shipping addresses and contact information.
Intellectual Property
1. All content on this site, including product designs, logos, images, and text, is the intellectual property of Obra Margo and is protected by copyright laws. You may not reproduce, distribute, or otherwise use any of this content without permission.2. Our handmade products are original designs. You are not permitted to copy or reproduce our designs without explicit permission.
Limitation of Liability
1. We take great care in creating and shipping our products, but we are not liable for any direct, indirect, incidental, or consequential damages that may arise from using our products.2. We are also not responsible for any injury or damage caused by improper use of our products.
Privacy Policy
Your privacy is important to us. We collect personal information (such as name, email address, and shipping details) only for the purpose of processing your order and improving your shopping experience. We do not share your information with third parties without your consent, except as required by law or for processing payments and shipping.
All rights reserved.